You must publish details of your school’s complaints procedure, which must comply with Section 29 of the Education Act 2002.
Read guidance on developing your school’s complaints procedure.
You must also publish any arrangements for handling complaints from parents of children with special educational needs (SEN) about the support the school provides.
The school’s complaints procedures are set out in our Complaints Policy. If there is a problem, parents are advised to discuss this with the Headteacher in the first instance.